Finding good talent is a challenge, but it’s not hard to retain if you foster a training-oriented culture at every level and share the rewards.
It’s no secret the hot tub market has a global reach. Our insights from six continents indicate customers — no matter where they’re from — generally want the same experience: excellent customer service, relaxation at home and a brand they can trust that will last for years.
Happy people make happy customers, says Rob Burns, director of retail operations of Jacuzzi Ontario, one of Jacuzzi Group’s largest...
COVID has turned traditional customer service on its head. Due to the overwhelming surge in demand, everyday tasks such as...
The pandemic, shutdown and subsequent strain on hot tub lead times changed the way most everyone does business. “New normal”...
Randy Jones worked as a service tech for New England Spas in Natick, Massachusetts, for many years. As he approached...
A customer-experience expert secretly shops your store and reports on the experience. Then, she or he spends a day or...
Megan talks with My Retail Coach, Danielle Lavallee Wasson, about how you can create the ultimate shopping experience for customers in your hot...
I recently walked into a RV store to take photos for an upcoming seminar. I had permission to take the...
Photography by Ian Crysler Gib-San Pool and Landscape Creations, located in Toronto, does things a little differently than most in...
My son and I were waiting patiently at a local coffee shop for our food order. The lunch crowd began...