Deal With Conflict + Have Hard Conversations
Confidence in conflict. Communication and accountability. Create caring cultures.
Imagine…
- Being a better leader who is able to effectively resolve issues before they get worse
- Leading by example and showing the people you lead how to be a good leader and how to have effective hard conversations
- No longer being afraid to have hard conversations and instead seeing it as an opportunity to grow and to make a difference
- Remaining confident in your decisions and conversations – even if/when someone challenges or questions you
- Elevating your team to the next level and supporting them in being more productive, independent and taking on more responsibilities
- Being calm and open minded and allowing others to have a voice and share their concerns without regretting your actions later
- Leading your conversations and not cutting out because you feel uncomfortable.
- Having conversations that solve problems and deal with issues more efficiently, professionally and personally
- Being a more approachable leader
- Feeling more confident in working with upset customers or handling performance issues with individuals and departments
This Training is for You if You…
- Are an owner, CEO, manager, supervisor, human resources, marketing or a leader
- Are responsible for having accountability conversation with others
- Don’t have an official leadership title but you want to be a more effective communicator
- Deal with customer and employee complaints
- Struggle with conflict because you worry about hurting others feelings
- Have a tendency to avoid difficult conversations and would rather delegate the conversation to someone else
- Struggle with coming across as direct, and at times even hostile, especially when talking to more sensitive people
- Have concerns about not being as knowledgeable on some subjects as you should be or how others expect you to be
- Are a get-it-done kind of leader, and want to be a better communicator so you save time and don’t have to regret what you said later, feeling concerned that you upset others
- Want to experience less intimidation and know how to choose words so that problems are solved and not made worse
- Wants to stand your ground and not cave in when having hard conversations, because you have a tendency to take on some of the blame and responsibility to keep the other person from feeling bad