Ronak Shah runs Oklahoma-based Galaxy Home Recreation with his sister and extended family. Two years ago they started construction on...
The global pandemic has placed a glaring spotlight on the importance of zapping viruses with extra sanitizing. While sanitizing questions...
In many ways, COVID leveled the playing field — suddenly everyone was in the same boat. When pandemic demand began...
Every April since 2017, Olympic Hot Tub in Seattle hosts its Honoring Heroes fundraiser to give back to the community...
The pandemic has presented a range of unexpected challenges within the spa industry. For the chemical manufacturing side of the...
Buying online and picking up in store presents shoppers with an attractive idea: Taking advantage of the convenience of online...
Before the pandemic, consumers mostly did their hot tub shopping and purchasing in-store, but 2020 shutdowns forced dealers to turn...
The pandemic, shutdown and subsequent strain on hot tub lead times changed the way most everyone does business. “New normal”...
COVID has turned traditional customer service on its head. Due to the overwhelming surge in demand, everyday tasks such as...
Happy people make happy customers, says Rob Burns, director of retail operations of Jacuzzi Ontario, one of Jacuzzi Group’s largest...
Southern Leisure Spas & Patio was supposed to be a pool supply store that grew into a pool remodeling and...