It’s only when the pressure is on that we find out what we’re really made of. This past year and...
Before the pandemic, consumers mostly did their hot tub shopping and purchasing in-store, but 2020 shutdowns forced dealers to turn...
The pandemic, shutdown and subsequent strain on hot tub lead times changed the way most everyone does business. “New normal”...
COVID has turned traditional customer service on its head. Due to the overwhelming surge in demand, everyday tasks such as...
Happy people make happy customers, says Rob Burns, director of retail operations of Jacuzzi Ontario, one of Jacuzzi Group’s largest...
The International Hot Tub Association has been working to protect the hot tub industry since 2008. Now part of the...
Several milestones hit the private equity world in recent years. In 2021, a record 24,722 deals were announced and a record $1.32 trillion dry powder (or cash that was free to be invested) was still undeployed as of September 2021.
How to effectively remove a swim spa cover is the dirty secret of the swim spa industry.
Rick Gallagher is stepping down as CEO of Artesian, Marquis and Nordic.