The Bassemier Story When your last name is in the title of a business you didn’t create, a lot of...
Jim Graven took a decades-old billiard manufacturer and retailer and with the help of his children, has grown it into...
Steepleton, the home leisure company that calls itself “Kentucky’s choice for home entertainment, games and outdoor fun,” has evolved over...
Happy people make happy customers, says Rob Burns, director of retail operations of Jacuzzi Ontario, one of Jacuzzi Group’s largest...
COVID has turned traditional customer service on its head. Due to the overwhelming surge in demand, everyday tasks such as...
The pandemic, shutdown and subsequent strain on hot tub lead times changed the way most everyone does business. “New normal”...
Before the pandemic, consumers mostly did their hot tub shopping and purchasing in-store, but 2020 shutdowns forced dealers to turn...
To stay atop everything from increased web traffic and online orders to deliveries and service calls, many hot tub retailers...
Phoebe Briley didn’t grow up thinking she’d sell hot tubs. But after 15 years of selling them for someone else,...
It’s been over a year since Jacuzzi added rotomolded hot tubs to its lineup with the Play Collection, introducing the...
The concept of a stationary swimming apparatus has been around since the 1980s, evolving over the last 40 years into...
When the pandemic hit and cities began to shut down, the executive staff at Galaxy Home Recreation in Tulsa, Oklahoma,...