Phoebe Briley didn’t grow up thinking she’d sell hot tubs. But after 15 years of selling them for someone else,...
To stay atop everything from increased web traffic and online orders to deliveries and service calls, many hot tub retailers...
Before the pandemic, consumers mostly did their hot tub shopping and purchasing in-store, but 2020 shutdowns forced dealers to turn...
The pandemic, shutdown and subsequent strain on hot tub lead times changed the way most everyone does business. “New normal”...
COVID has turned traditional customer service on its head. Due to the overwhelming surge in demand, everyday tasks such as...
Happy people make happy customers, says Rob Burns, director of retail operations of Jacuzzi Ontario, one of Jacuzzi Group’s largest...
Steepleton, the home leisure company that calls itself “Kentucky’s choice for home entertainment, games and outdoor fun,” has evolved over...
Jim Graven took a decades-old billiard manufacturer and retailer and with the help of his children, has grown it into...
The Bassemier Story When your last name is in the title of a business you didn’t create, a lot of...
It’s no secret the hot tub market has a global reach. Our insights from six continents indicate customers — no matter where they’re from — generally want the same experience: excellent customer service, relaxation at home and a brand they can trust that will last for years.
When most people envision relaxing in a hot tub, images of powerful jets and steaming water come to mind, but Jacuzzi is hoping to revolutionize that idea.
Knight Tubs, based in Vermont, faced 'The Great Vermont Flood of July 10-11' when eight inches of rain hit Ludlow's saturated landscape on July 10.