Know Your Buyer
The customer walking into your showroom in 2026 isn’t shopping for a backyard party prop; they’re on a wellness mission. Dealers who understand that will win the next decade, and possibly more.
The customer walking into your showroom in 2026 isn’t shopping for a backyard party prop; they’re on a wellness mission. Dealers who understand that will win the next decade, and possibly more.
For many hot tub retailers, success has traditionally been measured by spa sales. But experienced dealers know long-term stability isn’t just about selling more units; it’s about maximizing the value of every customer after the sale.
The International Hot Tub Association, an affiliate of the Pool & Hot Tub Alliance, works at the local, state, national and international levels to protect your business, promote fair regulation and ensure industry voices are heard where it matters most. One of the guiding forces behind IHTA is the IHTA Engineering Committee, comprised of 16 volunteers who serve as the technical front line for the portable spa industry.
As QCA Spas prepares to celebrate its 60th anniversary, the company is doing more than reflecting on the past—it’s building on a legacy. What began in 1966 as a Midwestern manufacturing vision has become one of the spa industry’s most trusted names. And today, QCA Spas is growing faster than ever by focusing on what has always set it apart: Made-in-America quality, smart innovation, and a commitment to real relationships.
Revolutionary all-in-one solution addresses top customer pain points
For spa retailers, few customer service calls are as frequent—or as frustrating—as those about water chemistry problems. Cloudy water, pH imbalances, foam issues, and mysterious odors consistently top the list of hot tub & swim spa owner complaints, often leading to customer dissatisfaction and complex service calls. King Technology’s new FROG® Balancing Basics™ Kit promises to change that dynamic entirely.
Women of Water (WOW) was developed to amplify voices, support career advancement and ensure the next generation of industry leaders reflects the diversity of our communities and clients. Through education, mentorship and peer-to-peer networking, the initiative is empowering women and encouraging them to stay in the industry, assume leadership roles and build confidence.
“The pool and hot tub industry is evolving with the introduction of new technologies and innovations, while increased competition for qualified talent threatens operations and growth,” says Sabeena Hickman, president and CEO of the Pool & Hot Tub Alliance. “Professional development and continuing education are the only way forward to thrive in this highly competitive environment.”
As fall hits and Q4 races to the finish, one question looms:
What’s your plan to clear out this year’s inventory before the new models land?
Those remaining models from earlier in the year don’t have to hold you back. They can set you up for a strong finish. With the right strategy, old inventory becomes the key to new sales and strengthening cash flow before the year ends. These strategies will turn aging inventory into opportunity, so you step into the new year ahead of the curve.
Trade show season is here — and with it comes the chance to connect, learn and bring back ideas that can make a lasting impact on your business. To help you get the most from your time on the show floor, members of the International Hot Tub Association senior leadership team share their strategies and best practices.
For nearly six decades, QCA Spas has been building high-quality hot tubs with the kind of Midwestern craftsmanship that never goes out of style. As the company approaches its 60th anniversary, it continues to push forward with innovations that make spa ownership easier, cleaner, and more rewarding.
When a customer walks into your dealership, they’re not looking for features. They’re looking for confidence and experience.
There is something big happening in a small town in the heart of America.