Troubleshooter

Moving from Technician to Management

Posted on June 6, 2018 by SpaRetailer

What you should be doing to get your bosses attention By Tom Grandy For the technician who wants to move into management, the process is simpler than you might expect. To move up, you, your work ethic and your attitude all need to catch the attention of the company owner

Posted in Current Issue, Departments, Troubleshooter job ladder, management, moving up, technician

Anatomy of a Tech

Posted on February 1, 2018 by SR Editorial

What to look for, and where to look, for your next hire by Robert Stuart Illustration by Michael Berrelleza We talk a lot about what techs should know, the tools they should use, how they should deal with customers and how to diagnose or fix things. Now I thought it

Posted in Departments, Troubleshooter employee issue, hiring, technicians

Golden Opportunities

Posted on July 31, 2017 by SR Editorial

Service techs can bring in the most sales to existing customers, if they try By Robert Stuart What is your service department? Is it a profit center, or a necessary evil to keep customers happy with their new products? If you’re not running it as a profit center, you’re losing

Posted in Departments, Troubleshooter existing customers, sales, sales training, tech sales

A Hassle with Big Payoffs

Posted on June 5, 2017 by SR Editorial

Hang your troubleshooting hat on fixing plumbing leaks By Robert Stuart The phrase ‘into the belly of the beast’ pertains to just about any spa with an internal plumbing leak. Someone has to go inside and navigate the mass of plumbing through layers of cabinet, insulation and spider webs

Posted in Departments, Troubleshooter leaks, plumbing, Robert Stuart

Price Woes

Posted on February 1, 2017 by SR Editorial

How to tell customers you’re worth what you charge By Robert Stuart “What filter does my spa take?” a customer on the phone asked me. “Would you like me to bring new filters when I come out or ship some to you?” I replied. She hesitated, then said, “I just

Posted in Troubleshooter hot tub repair, Robert Stuart, service, service pricing, troubleshooter