TroubleshooterOverlooking AftermarketPortable spas have been sold for more than 40 years, and there are thousands in homes all over North America….Read More Overlooking Aftermarket
TroubleshooterAnatomy of a TechIllustration by Michael Berrelleza We talk a lot about what techs should know, the tools they should use, how they…Read More Anatomy of a Tech
TroubleshooterGolden OpportunitiesWhat is your service department? Is it a profit center, or a necessary evil to keep customers happy with their…Read More Golden Opportunities
TroubleshooterA Hassle with Big PayoffsThe phrase ‘into the belly of the beast’ pertains to just about any spa with an internal plumbing leak. Someone…Read More A Hassle with Big Payoffs
TroubleshooterPrice Woes“What filter does my spa take?” a customer on the phone asked me. “Would you like me to bring new…Read More Price Woes
TroubleshooterDabbling in DecksTHE LAST RECESSION TAUGHT US to do everything in our power to keep ourselves in customers’ sight and create as…Read More Dabbling in Decks
TroubleshooterNew AgainA lot goes into the sale of a new spa: ordering the unit and accessories, coordinating delivery and making sure…Read More New Again
TroubleshooterWhat’s in a Pump?The world of pumps is becoming more and more complicated. To techs (in most cases) a pump is a pump…Read More What’s in a Pump?