Overlooking Aftermarket
Portable spas have been sold for more than 40 years, and there are thousands in homes all over North America….
Anatomy of a Tech
Illustration by Michael Berrelleza We talk a lot about what techs should know, the tools they should use, how they…
Golden Opportunities
What is your service department? Is it a profit center, or a necessary evil to keep customers happy with their…
A Hassle with Big Payoffs
The phrase ‘into the belly of the beast’ pertains to just about any spa with an internal plumbing leak. Someone…
Price Woes
“What filter does my spa take?” a customer on the phone asked me. “Would you like me to bring new…
Dabbling in Decks
THE LAST RECESSION TAUGHT US to do everything in our power to keep ourselves in customers’ sight and create as…
New Again
A lot goes into the sale of a new spa: ordering the unit and accessories, coordinating delivery and making sure…
What’s in a Pump?
The world of pumps is becoming more and more complicated. To techs (in most cases) a pump is a pump…