Keep ’Em Coming Back
From slowed parts production and raw material shortages to job market woes, hot tub customers are experiencing an increase in…
Finish Strong
The year is almost over. How did you do? You are not alone in feeling like a slave to your…
Do This and Turbocharge Your Success
When I shared these numbers with a Dallas retailer, she told me I was crazy. So I did what I…
Episode #17, Creating an Exceptional Retail Experience
Megan talks with My Retail Coach, Danielle Lavallee Wasson, about how you can create the ultimate shopping experience for customers in your hot…
The Ultimate Shopping Experience
We recently attended the AquaPoints trip with more than 300 Canadian pool and spa dealers. During our keynote address, we…
Episode #13, KPI’s To Track
Megan and Danielle Lavallee Wasson delve deeper into her recent article about key performance indicators, tackling some of the performance…
Hitting Your Target
Spa retailers face ongoing challenges that are unique to this industry: finding and keeping qualified personnel, turning over high-value inventory,…
Real Cost of Show Purchases
Going to trade shows is always so exciting. You get to preview new product lines from your suppliers and discover…