Putting People First
Happy people make happy customers, says Rob Burns, director of retail operations of Jacuzzi Ontario, one of Jacuzzi Group’s largest…
Anticipating Customer Needs
COVID has turned traditional customer service on its head. Due to the overwhelming surge in demand, everyday tasks such as…
Jacuzzi Group dealers create a ‘new normal’ for customers
The pandemic, shutdown and subsequent strain on hot tub lead times changed the way most everyone does business. “New normal”…
Jacuzzi® dealers strengthened digital presence during COVID
Before the pandemic, consumers mostly did their hot tub shopping and purchasing in-store, but 2020 shutdowns forced dealers to turn…
Celebrating the Unsung Heroes of the Hot Tub Industry
It’s only when the pressure is on that we find out what we’re really made of. This past year and…