The hot tub industry thrives on problem-solvers, innovators and community-builders — and nowhere is that more evident than in this year’s Power Women. From family legacies to surprising pivots, they share a common thread: a commitment to people. Their stories reflect resilience, reinvention and the belief that there is room for anyone willing to learn, grow and lead with integrity.
People are drawn to the spa industry for many reasons, but standard operating procedures (SOPs) usually aren’t one of them.
“They’re difficult,” says Brandon Jones, co-owner of St. Cyr Pool & Spa in Middleton, Massachusetts. “It’s tempting to want to put SOPs on the back burner,” especially amid the everyday hustle of running a business.
Maggie Wood and Katie Brown, Hansen’s Pool & Spa
Trade show season is here — and with it comes the chance to connect, learn and bring back ideas that can make a lasting impact on your business. To help you get the most from your time on the show floor, members of the International Hot Tub Association senior leadership team share their strategies and best practices.
Maggie Wood wants her customers to love hot tubs as much as she does.
Wood, who is taking over Kenosha, Wisconsin-based Hansen’s Pool & Spa from her parents alongside her sister Katherine, views her hot tub as a sanctuary, source of restoration and gathering place — benefits she hopes her customers can experience as well.
In the evolving landscape of the modern workplace, understanding Generation Z — those born roughly between the late 1990s and early 2010s — has become crucial.
In the ever-evolving job market, how businesses define roles and expectations is crucial for attracting the right talent. A key element involves distinguishing between job descriptions and responsibility sheets, two tools that, when used together, can help businesses and employees work better.
Maggie Wood, general manager and co-owner of Hansen’s Pool & Spa in Kenosha, Wisconsin, has been involved one way or another in her family’s business her entire life.
The International Hot Tub Association, an affiliate organization of the Pool & Hot Tub Alliance, exists to protect the hot tub industry and increase awareness of the health and wellness benefits of hot tubs.