Keep your customers excited after the sale By Robert Stuart Portable spas have been sold for more than 40 years, and there are thousands in homes all over North America. And yet, the industry seems to be more focused on the next big thing rather then capitalizing on existing spas.
Hang your troubleshooting hat on fixing plumbing leaks By Robert Stuart The phrase ‘into the belly of the beast’ pertains to just about any spa with an internal plumbing leak. Someone has to go inside and navigate the mass of plumbing through layers of cabinet, insulation and spider webs to
How to tell customers you’re worth what you charge By Robert Stuart “What filter does my spa take?” a customer on the phone asked me. “Would you like me to bring new filters when I come out or ship some to you?” I replied. She hesitated, then said, “I just