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Don’t Be Exposed

Posted on April 3, 2017 by SR Editorial

Make sure you have enough of the correct insurance coverage by Andrew Lisa Jeannette Blanton-Monnat is passionate about commercial insurance — and she’s deeply concerned that many business owners are dangerously underinsured. “Rarely do we review a policy for any business in the pool and spa industry that has the

Posted in Departments, Operations Independent Insurance Group Inc., insurance, Jeannette Blanton-Monnat, liability, umbrella coverage

Are You Making Money?

Posted on February 1, 2017 by SR Editorial

Your profit-and-loss statement is a vital tool to run your business By Kristan Hart In the hustle and bustle of running your business, it’s easy to ask yourself, “Am I making any money?” The way to find out is simple: Revisit your P&L. A profit and loss statement, also

Posted in Departments, Operations P&L, profit and loss statement

The Power of Acknowledgement

Posted on August 1, 2016 by SR Editorial

One simple task can transform your team By Leslie Cunningham When my husband and I first started dating, we would constantly give each other compliments. It seemed like we couldn’t say enough nice things to one another. I would get emails and notes from him with sweet, thoughtful sayings. We

Posted in Operations acknowledgement, leadership, Leslie Cunningham, teams

Why You Should Keep Score

Posted on April 1, 2016 by SR Editorial

Turn your goals into a game to keep employees engaged and focused By Leslie Cunningham “I’m not sure what we should choose for our primary game in our business this year,” a hot tub business owner said to me. “There are lots of different things we could do. It’s hard

Posted in Operations employee engagement, sales goals

Having a Heart of Service

Posted on January 1, 2016 by SR Editorial

Remedy bad situations with a good response By Leslie Cunningham My son and I were waiting patiently at a local coffee shop for our food order. The lunch crowd began to grow. I felt my anxiety slowly rising, as I knew I only had a small window to work out

Posted in Operations customer service, service technician, unfavorable service encounters