“Our service department is truly a necessary evil,” Menz says. “It’s there because it has to be there.
If you just look at the service department as a department separately it is a money loser in most cases. But if you see and tie it in to what it does for you on the referral side, on repeat customers on the spa side, it’s actually a money maker.”
Menz’s advice for anyone who wants to improve their service department is to watch their money. “The big thing is service costs money; in order to provide good service the company has to be making money. If you’re not bringing in revenue your service will definitely falter. Keep it lean, don’t try to do too much.”