For many spa owners, cleaning filters is an occasional chore that is often procrastinated until there’s an issue with cloudy water or a spa that’s mysteriously not heating. But for spa professionals, filters are foundational to a hot tub’s performance and longevity.
If you don’t respond to a customer inquiry within five minutes, you’ll likely lose the sale.
“[Retailers] are leaving money on the table if they neglect it,” says Cole Taylor, owner of Southern Leisure Spas and Patio in Flower Mound, Texas.
Do you give your customers a “try before you buy” experience? Having a broad selection plus knowledgeable sales and service people gives you an edge and customers a better chance to buy the product that is right for them.
We’ve all heard this familiar phrase when dialing our internet provider, medical center or nearly any other service.