Custom Molded Products, LLC, manufacturer of pool and spa components, announced the launch of CMP Tech Portal, a new field support tool for industry professionals. This new home for online CMP product support gives busy pool and spa professionals access to a library of product instructions, repair guides and more. Users follow along with each step in a simple and easy to follow, app-like experience where content is readily available. Service professionals can save time out in the field utilizing the CMP Tech Portal, which means fewer hours on projects and cost savings.
The portal is designed to work like a native app on a smartphone, for easy mobile access. Since it is web-based, the tool also works on any device including tablets, laptops or desktop computers. There is no need to download content as the portal operates in a web-connected browser.
The portal is divided into four sections:
Repair or Replace
FAQ & Troubleshooting
Manuals / Instructions
The Installation and Repair areas break down instructions into easy to follow processes with visual aids. At the end of a session, users can choose to go to the next chapter or return to the beginning. More content will be added over time and training modules are also being considered.
“The CMP Tech Portal is very easy to use and provides a ton of information to technicians right at their fingertips while out in the field,” says Rob Thill, national commercial and technical sales manager for CMP. “This new tool is freeing up time for customers who truly need help, and we can’t be happier with how it turned out.”