In today’s world of online reviews and social media, customers are quick to share their experiences with a company. Unfortunately, this feedback isn’t always positive. Although it may not be an easy task, learning how to deal with unsatisfied customers is an essential part of running a successful business.
Deep in the heart of Iowa, QCA Spas has been a player in the hot tub industry for decades, evolving from a small, family-run business into a modern, thriving company.
As part of our succession planning series, here’s a look at what happens when an outside buyer successfully purchases a hot tub business.
For some, a beautiful outdoor hot tub needs a few things: a deck, a cover and without a doubt, twinkling lights.
Swim spa sales are high dollar — both for the buyer and the hot tub retailer. And while the accessories that go along with a swim spa don’t bring in as much revenue as the swim spa itself, they can make a huge impact in the customer’s overall satisfaction with their expensive swim spa.