People are drawn to the spa industry for many reasons, but standard operating procedures (SOPs) usually aren’t one of them.
“They’re difficult,” says Brandon Jones, co-owner of St. Cyr Pool & Spa in Middleton, Massachusetts. “It’s tempting to want to put SOPs on the back burner,” especially amid the everyday hustle of running a business.
He may be a fresh face in the pool and spa industry, but Marcus Ragonese is standing out with his knack for solving problems. At the end of 2023, he joined Patio Pleasures as a service technician.
Every day, hot tub retailers promote wellness and good health.
Yet, as busy business owners, it’s easy to let their personal wellness fall to the wayside. A healthy lifestyle helps business owners stay sharp, make effective decisions and handle stress better and is a must, according to some of the industry’s top retailers.
Maggie Wood wants her customers to love hot tubs as much as she does.
Wood, who is taking over Kenosha, Wisconsin-based Hansen’s Pool & Spa from her parents alongside her sister Katherine, views her hot tub as a sanctuary, source of restoration and gathering place — benefits she hopes her customers can experience as well.
Adrianne Morgan, vice president of retail operations of the Wisconsin-based pool and spa company, says watching the relationships between customers and her staff develop is the best part of the business.
In the ever-evolving job market, how businesses define roles and expectations is crucial for attracting the right talent. A key element involves distinguishing between job descriptions and responsibility sheets, two tools that, when used together, can help businesses and employees work better.
Adrian Calderon joined Neuman Pools, a company specializing in building gunite pools, right after high school.
In February 2022, Elise McHugh joined Patio Pleasures, keeping the shelves stocked and running water tests for customers.
Maggie Wood, general manager and co-owner of Hansen’s Pool & Spa in Kenosha, Wisconsin, has been involved one way or another in her family’s business her entire life.
Patio Pleasures, a pool, hot tub and outdoor furnishings retailer, pool builder and service company based in Madison, Wisconsin, announced its transition to an employee stock ownership plan.
Angela Moss, senior product manager, POOLCORP, Covington, Louisiana
As everyone in the industry is acutely aware, the demand for hot tubs is not as superheated as it was during the pandemic.