2025 Retail Stars
Celebrating the retailers whose vision, hard work and customer focus keep the hot tub industry shining


Join 4,000+ spa industry professionals receiving the SpaRetailer newsletter every other Wednesday.
Moving from construction to hot tub sales, the Downs family’s business journey evolved naturally.
Dianne Cloyd, Co-Owner Q: What are some of the specific challenges you face in your region?We’re in a strange place…
If you don’t respond to a customer inquiry within five minutes, you’ll likely lose the sale.
“[Retailers] are leaving money on the table if they neglect it,” says Cole Taylor, owner of Southern Leisure Spas and Patio in Flower Mound, Texas.
AJ Grucky has been in the pool and hot tub industry his entire life. “My father, John Grucky, has been working in the industry since 1987 with Blake Sales Associates, a manufacturer’s rep firm,” he says.
In 1995, Terry Valmassoi moved his family from Southern California to Knoxville, Tennessee, to take a job with L.A. Spas….
Ann Spires, president, Essentials Spa Supplies