When a potential customer sees your ads or your store, do they...
You’re driving along listening to the radio, when ahead you see a...
If you aren’t watching “Tidying Up with Marie Kondo” on Netflix, you...
Your employees should be trained in the art of keeping your store...
On Nov. 1, I’ll be speaking at the International Pool | Spa...
I’ve been visiting local spa stores to prepare for my seminars at...
A Custom Visual Standards Manual, or CVSM, is one of the best...
A customer-experience expert secretly shops your store and reports on the experience....
Retail used to be fun. Before the recessions of 1980 to 1982,...
Trendy is not the first thing that comes to mind when you...
Outdoor living areas are the new décor frontier. They are a great...