Mountain Hot Tub

Bringing it all together

Photography by Studio Macleod

Owners: Kelly and Shirley King
Bozeman, Butte and Helena, Montana
Hot Tubs: Hot Spring Spas and Freeflow Spas
Swim Spas: Endless Pools
Chemicals: @ease, SpaGuard, SilkBalance
Accessories: Covana
Backyard Living: Finnleo saunas

When Kelly and Shirley King purchased Mountain Hot Tub in 2014, the company had 16 employees. In the last five years, the company has doubled its revenue, more than doubled its employees to 35 and continues to hire. With that growth comes the need for change, which is why the company built a new headquarters in Bozeman this year.

Until the new facility opened in June, Mountain Hot Tub was leasing five warehouse spaces throughout Bozeman to accommodate service departments, hot tub refurbishing needs and house inventory. While the new facility is an expansion of space, Max Blaser, Mountain’s marketing manager, says they view it more as a consolidation, bringing all Bozeman-area employees back under one roof.

The repair facility was also unmanageable, King says, with hot tubs taken on trade stacking up so high that many were ending up in the landfill instead of refurbished. The new facility, however, has a 2,000-square-foot workshop with six hydraulic car lifts so the repair tech can work better.

The previous Bozeman showroom was limited in both the number of displayed hot tubs and the number of salespeople working the floor. King says the expansion means the staff is happier at work, which equals productivity.

“I built it for the admin staff at the service center, the delivery guys, for the showroom,” King says. “We’ve grown here, not only [in the hot tubs we want to display], but the sales staff has grown, too.”

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Additionally, the new facility has a covered loading area — imperative in the winter months’ perpetual snow. He also put a basketball court in the shop and added a large, comfortable break room. Conference rooms will be used for OEM product training and training new staff for all three locations.

“We want to be a part of the community,” says Clint Struble, sales manager for Mountain. “So we want to be as efficient as possible and take care of as many people as we can, so we have more opportunities to give back to the community. And as we look at this new building, we just feel like it’s going to be a better customer experience.”

During the build process, contractors repeatedly told King they would love to work at Mountain Hot Tub, and that’s how King confirmed he was on the right track. “If you want to trust your employees to make decisions,” King says, “you better have good employees. And if you want really good employees, you better build your business around attracting good people and keeping them.”

Read the previous article on Mountain Hot Tub

Check out more photos of Mountain Hot Tubs

Listen to the SpaRetailer Podcast with Kelly King as the guest