How to Deal with Conflict and Have Hard Conversations
Megan Kendrick is the owner and editor-in-chief of SpaRetailer magazine. She has written about the hot tub industry since 2008.
In today’s fast-paced business world, pool and spa professionals are always looking for the best way to stay ahead of…
Hydropool Hot Tubs in Mississauga, Ontario, hired Crystal Lengua, then just 19, as a receptionist in 2003. Lengua’s heart, however,…
Happy people make happy customers, says Rob Burns, director of retail operations of Jacuzzi Ontario, one of Jacuzzi Group’s largest…
The pandemic, shutdown and subsequent strain on hot tub lead times changed the way most everyone does business. “New normal”…
Before joining Coast Spas, Patricia Diamente spent 15 years in executive and management roles with luxury bathware and plumbing businesses….
Sue Rogers started her hot tub career at Olympic Hot Tub in Seattle, working under the auspices of Alice Cunningham…