leadership

  • Building Your Support System

    It may be scaling your business, navigating market uncertainties or being thrust into a leadership role. 

    Whatever the catalyst, many spa retailers eventually realize they can’t —  and shouldn’t — do everything alone. At that point, they begin exploring coaches, peer groups or professional communities that offer the experience, perspective and accountability for personal and professional growth.

  • Save the Day

    In today’s world of online reviews and social media, customers are quick to share their experiences with a company. Unfortunately, this feedback isn’t always positive. Although it may not be an easy task, learning how to deal with unsatisfied customers is an essential part of running a successful business.