Eye on the Prize
Employee awards have been a long-standing tradition in the business world. However, they can be a tricky undertaking. Every spa…
Anticipating Customer Needs
COVID has turned traditional customer service on its head. Due to the overwhelming surge in demand, everyday tasks such as…
What Can You Sell Now?
For many spa retailers, showroom floors may be looking a bit sparse. And hot tubs aren’t the only products with…
Good News: Great Customer Service
Randy Jones worked as a service tech for New England Spas in Natick, Massachusetts, for many years. As he approached…
Surviving an Election Year
This story was written before the covid-19 outbreak. Though the advice is geared toward politics, much of it holds true…
Heat Things Up
If there’s one product that might be hotter than hot tubs in this industry, it’s saunas. Given the numerous health…
The 4-1-1 on Bio Ouster
Even the best maintained hot tubs need a strong cleaning on the inside from time to time, as contaminants such…
Smooth Moves
Opening a new location or changing store sites is an exciting prospect. Once the major logistics are mapped out and…
Water-Care Innovation
David Wood says chemical sales for water care is a huge problem in the hot tub industry — one that…
Celebrating Sauna
What’s red, has wheels and makes you sweat? It could be the sauna traveling across the United States to celebrate…
May I Buff Your Spa For You?
WHEN THE NEW ENGLAND SPAS VALET SERVICE TRUCK drives down the highway like a mobile billboard, onlookers may notice a…
New England Spas
Sticking with a hot water theme, Norm Coburn went from selling solar water heaters to hot tubs, becoming the president…