Strong Spas: Advancing the Hard Cover, Single Handedly
Wade Spicer, president and CEO of Strong Industries, Inc., likens a hot tub’s hardcovers to the tires on a car….
May I Buff Your Spa For You?
WHEN THE NEW ENGLAND SPAS VALET SERVICE TRUCK drives down the highway like a mobile billboard, onlookers may notice a…
Master Spas’ SNAPP app
You’re at the gym, just finishing your treadmill workout. Before you jump off and head home, you check your workout…
Rentals to Retail
Photography by Meghan Molin Rich Strick wanted a hot tub. To help subsidize the cost of buying and owning one,…
Having a Heart of Service
My son and I were waiting patiently at a local coffee shop for our food order. The lunch crowd began…
Service Style
It would be so nice if your customers came into your store regularly to check out the new spas and…
All Eyes On You
Truck wraps, logo uniforms…retailers have used these and other means to brand and promote their businesses for years. Here, a…
Rethinking the Spa Store Experience
Photography By Adam Wickham I took a look at some retailers opening more than 100 stores a year: Forever 21:…
5 Ways to Improve Service Department Efficiency and Revenues
Method No.5: FileMaker for iPad and iPhone Dan Friedman of the Northern California’s The Hot Tub Store chain has adopted…
Setting the Tone for Service
As a salesperson, it is our job to sell the product. As a sales professional, understanding the structure of the…
AquaFinesse: Accept No Substitutions
Dutch architect Jan de Rijk was frustrated with the water in his hot tub. There were funny smells, debris on…