The definition of comfort and elegance for hot tubs and swim spas
Aristech Surfaces LLC is pleased to introduce a new, patent-pending material — AVONITE® Flex. This innovative liner gives the look…
How to grow your business as the industry faces low supply
Just 5% of American households owned a hot tub in 2019. At the time, one of the biggest challenges for…
New AVONITE® Flex
Aristech Surfaces has developed a new, patent-pending material alternative to acrylic sheet typically found on the inner lining of hot…
Putting People First
Happy people make happy customers, says Rob Burns, director of retail operations of Jacuzzi Ontario, one of Jacuzzi Group’s largest…
Anticipating Customer Needs
COVID has turned traditional customer service on its head. Due to the overwhelming surge in demand, everyday tasks such as…
Jacuzzi Group dealers create a ‘new normal’ for customers
The pandemic, shutdown and subsequent strain on hot tub lead times changed the way most everyone does business. “New normal”…
Jacuzzi® dealers strengthened digital presence during COVID
Before the pandemic, consumers mostly did their hot tub shopping and purchasing in-store, but 2020 shutdowns forced dealers to turn…
Celebrating the Unsung Heroes of the Hot Tub Industry
It’s only when the pressure is on that we find out what we’re really made of. This past year and…
Acquiring New Customers In a Digital World
The global pandemic of 2020 will also go down in history as “the great accelerator.” Contactless payments, curbside delivery and…
Using Business Software to Build Wealth and Retire
Do you dream of retiring by selling your pool or hot tub business in the future? It can happen, just…
Boom to Boost
The coronavirus pandemic created a perfect storm in the hot tub industry — sales have skyrocketed, but so have lead times….
Simplifying Water Chemistry: FROG®’s New Balancing Basics Kit Takes the Guesswork Out of Hot Tub & Swim Spa Care
Revolutionary all-in-one solution addresses top customer pain points
For spa retailers, few customer service calls are as frequent—or as frustrating—as those about water chemistry problems. Cloudy water, pH imbalances, foam issues, and mysterious odors consistently top the list of hot tub & swim spa owner complaints, often leading to customer dissatisfaction and complex service calls. King Technology’s new FROG® Balancing Basics™ Kit promises to change that dynamic entirely.