In this episode of the SpaRetailer Podcast, host Megan Kendrick interviews Scott Gettings, co-owner of Hot Tub Superstore, which has locations in Reno, Vegas, and Scottsdale, Arizona. Scott shares his background coming from the car business and how he transitioned into the hot tub industry through a partnership with his roommate and now business partner, Dan. They discuss the importance of consistent sales training, strategic planning around economic and political climates, and the challenges of expanding into new markets. Scott also emphasizes the significance of community involvement and maintaining a local business feel, along with navigating the complexities of financing and the importance of having complementary skills in a business partnership. This episode provides valuable insights into business growth, market expansion, and the operational intricacies of running multiple retail locations in the hot tub industry.
Show Notes:
00:00 Introduction to the SpaRetailer Podcast
00:36 Meet Scott Gettings: From Cars to Hot Tubs
01:05 Scott’s Background and Family Life
02:16 Transition from Car Business to Hot Tub Industry
03:46 Partnership Dynamics and Business Growth
05:34 Navigating the Hot Tub Market During the Pandemic
07:11 Sales Strategies and Training
11:03 Expansion Plans and Market Challenges
17:42 Local Business Strategies and Community Engagement
20:39 Financing Options and Industry Insights
21:57 Balancing Business Models: High Volume vs. High Margin
23:31 The Importance of Business Identity and Customer Service
23:54 Economic Climate and Financing Options
27:03 Navigating Business Partnerships
30:52 Challenges and Rewards of Business Expansion
37:57 Lessons Learned: Product Failures and Successes
40:43 Managing Remote Stores and Leveraging Technology
41:39 Recommended Reads for Business Owners
42:41 Conclusion and Final Thoughts
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