In this episode of The SpaRetailer Podcast, host Megan Kendrick interviews Edie Bukenya, owner of Crested Crane Interiors, about her work in store design, specifically for hot tub retail spaces. Bukenya shares her journey from an architecture design firm to launching her business during the COVID pandemic, largely influenced by her work with Don Riling of Olympic Hot Tub. Edie discusses essential elements that enhance customer experience in hot tub showrooms, such as good lighting, decluttering, and using natural elements like real plants. She emphasizes the importance of creating a welcoming and functional space that reflects the luxury of the products sold. The conversation also covers the practical aspects of working within different budget constraints and layout challenges. Edie highlights how attention to detail in areas like sound, material choices, and overall cleanliness can significantly improve the customer experience and build trust. The episode concludes with Edie talking about gaining inspiration from everyday environments and past projects.
Show Notes:
00:00 Introduction to the Spa Retailer Podcast
00:37 Meet Edie Bukenya: Interior Design Expert
01:39 Bukenya’s Journey into the Hot Tub Industry
03:14 The Impact of COVID-19 on Edie’s Career
04:09 Growing Crested Crane Interiors
05:56 Bukenya’s Entrepreneurial Spirit
07:23 Designing for Various Client Needs
08:57 The Importance of Professional Design
10:10 Creating a Welcoming Showroom Experience
13:22 Balancing Luxury and Accessibility
15:31 Key Questions for Store Design
18:16 Working Within Different Budgets
20:49 Essential Elements for Hot Tub Showrooms
24:50 The Importance of Cleanliness in Showrooms
26:44 Creating a Welcoming Atmosphere with Sound and Plants
31:31 Design Tips for Hot Tub Showrooms
34:29 Challenges and Strategies in Showroom Layout
40:03 The Value of Expert Design in Retail Spaces
42:45 Expanding Design Expertise Beyond Hot Tubs
44:59 Remote Design and Finding Inspiration
50:54 Conclusion and Final Thoughts
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