Episode #53, A Two-Year Building Project, Opening During Covid, with Ronak Shah
Ronak Shah runs Oklahoma-based Galaxy Home Recreation with his sister and extended family. Two years ago they started construction on a new location in Edmond, Oklahoma, an affluent suburb of Oklahoma City. The store was scheduled to open in March 2020, but then COVID hit.
Ronak shares how his father, Mukesh, started Galaxy and its evolution from pool tables, to coin operated machines, to hot tubs and how he and his sister Nimisha took over when Mukesh died unexpectedly. Now, the pair have grown the business even further, with an eye to do more.
Galaxy was honored as one of our Retail Stars in 2020. You can read that article here.
Business coach, author and SpaRetailer columnist Martin Holland joins us to discuss open book management. What is it and how should a hot tub retailer go about implementing it? Read Martin’s SpaRetailer columns. The Great Game of Business* The Profit Problem: They Say I Make Money, So Why Don’t I Have Any?* *Affiliate links