Swim spas aren’t our little secret anymore
Every time we feature a story on swim spas, I’m pretty sure I start my welcome message by scream-writing, “I…
Pricing for Protection
You don’t have to look hard to find news about the various factors contributing to ballooning costs across many industries….
The Trouble with Warranty Work
What the hot water industry boils down to is simple: It makes and sells large appliances. Sometimes, appliances break. And…
Streamlining Customer Service
Responding quickly to customers who want to buy hot tubs could be the difference between retaining them or losing their…
What it takes to manage an online store
[Our company] had an e-commerce site prior to the pandemic, and then re-launched a new e-commerce site post pandemic. Originally,…
Grillin’ Good
When it comes to selling grills in his store, David Townley of Townley Pool and Spa in Little Rock, Arkansas,…
Hot Tub Products: Taking It Up a Notch
Hot Tub Products has updated and improved its ConvertALift automated spa cover lifter, which was initially released in 2020. The…
Finding a Better Balance
Sutro began with a vision for safe water. The founder and CEO, Ravi Kurani, came up with the idea for…
See You Lauter
Master Spas’ Bob Lauter, who founded the company in 1996, has retirement on the horizon. Career shifts, cross-country moves, bold…
For the Kids and Pets
Thanks to supply chain issues, you may have extra space in your stores you’d be happy to fill. Pet products…
The Fountain of Youth Might Be a Hot Tub
Time Machine Hot Tubs began with a simple goal: to help others feel their best and relax. General manager Chris…
(Some of) The Rumors are True
It’s happening. After hearing that pretty much every OEM in the hot tub industry is being sold, some of the…