The 2019 Pool & Spa Show

A game plan for your hiring and human resources
Jan. 28 – 31, 2019, Atlantic City Convention Center, Atlantic City, New Jersey

Having a hard time finding and keeping good employees? You’re not alone, and The Pool & Spa Show has heard your cries. The 2019 conference schedule is packed with seminars on human resources.

Preparing For The 2019 workforce: Are You Ready?
Monday, Jan. 28, 12:30 – 3:45 p.m.
Mark Kremen, Robert Kane
Training Unlimited

The 2019 season will present many challenges in terms of your human resources capabilities. Today’s workforce needs to be engaged, motivated and treated with respect. While these are all strong business skills, you also need to be able to find capable employees and keep the employees you have. These are the challenges as unemployment numbers reach an almost all time low. The success of your employees, and in turn the success of your business, depends upon it. Interactive roundtable discussions will focus on:

  • Recruitment
  • Retention
  • Recognition
  • Training
  • Benefits
  • Technology
  • Performance
  • Diversity and Inclusion

Hiring Right the First Time
Tuesday, Jan. 29, 8:30 – 10 a.m.
Mark Kremen, Robert Kane
Training Unlimited

This program is designed to help you with the entire selection and hiring process. It begins by addressing methods of identifying your staff needs, including basics of job analysis and how to write job descriptions. It describes the applicant flow, review the buy or build methodology, and focuses on the behavorial interviewing process. Learn what questions to ask, and more importantly, what questions not to ask. It will help to ensure that you do not discriminate in the hiring process and help keep you out of court.

Detailed Overview of Employee Handbook and Importance of Job Description
Tuesday, Jan. 29, 8:30 – 10 a.m.
Frank Preto
Paychex Human Resource Services

Does your company have an Employee Handbook? Do your employees know what is expected of them during their employment with your company? In this session, Paychex will offer an overview on the merits of having an employee handbook, detailing what and what should not be included, offering advice on content regarding company philosophy, benefits and policies; presenters will also cover the importance of having the right description for your employees’ job responsibilities.

Fair Labor Standards Act and Form I-9 Employment Verification
Tuesday, Jan. 29, 10:15 – 11:45 a.m.
Frank Preto
Paychex Human Resource Services

In this session, Paychex will cover details regarding the Fair Labor Standards Act (FLSA), such as who is covered under the Act; exempt versus nonexempt employees; hours worked, minimum wage and overtime; recordkeeping requirements and penalties for noncompliance. Topics will also include when and how to complete Form I-9 Employment Eligibility Verification; employer’s review and verification of acceptable documents; the process of updating and re-verification of the Form I-9; and the filing and storage of company’s Forms I-9.

The Value of In-House Training Programs to Develop Your Employees
Wednesday, Jan. 30, 8:30 – 11:45 a.m.
Kate Rabe
CommuniKate Solutions

Does it feel like you have to cut corners with employee training because you just don’t have the time? Are you finding that you have to train for the same position season after season while you’re still trying to do your job as well? This interactive workshop focuses on the importance of proper employee training while integrating your company’s culture to increase employee retention.

Why Should I Hire You? How To Host The Prove-It-To-Me Interview
Wednesday, Jan. 30, 10:15 – 11:45 a.m.
Jay Forte
Humanetrics, LLC

- Sponsor -

Though it is ineffective, most of us still think an interview is sitting in an office or at a table asking a candidate questions. Thought talent-based interview questions are better than conventional questions, here is how to make your interview work for you: host a prove-it-to-me interview. The interview is about fact-finding — you about the candidate and the candidate about you. You need to see if this candidate can do what you need them to do, not just talk about doing it. That takes some planning and practice.

An Employee’s Guide to Managing Conflict with Customers & Co-Workers
Wednesday, Jan. 30, 10:15 – 11:45 a.m.
Donna Scimia
Scimia Consulting Group, Inc.

In today’s workplace, the need to get along with co-workers, customers and everyone else, is paramount to your success — and to your employer’s success! There will always be those people who ‘get on your nerves,’ but the key to handling those people and situations, is how you react to them. Join Donna Scimia, an expert in creating win-win situations from conflicts, as she guides you through developing skills to control your reactions, prevent conflicts, and create a harmonious work environment.

Developing Leaders Around You
Thursday, Jan. 31, 8:30 – 10 a.m.
Steve Gorlin
Gorlin Pools & Spas

Interactive. The closest to the leader will determine the success level of that leader. It’s not enough for a leader to have vision, energy, drive and conviction. If you want to see your dream come to fruition, you must learn how to develop the leaders around you.

Key Hot Tub Technical Training

APSP Certified Hot Tub Technician Course

  • Sunday, Jan. 27, 1 – 5 p.m.
  • Monday, Jan. 28, 8 a.m. – 5 p.m.

Spa Pack Diagnostics: Advanced Troubleshooting and Repair Skills

  • Wednesday, Jan. 30, 8:30 a.m. – 3 p.m.
  • Mathieu Robitaille, Gecko Alliance

By the Numbers

Cyber Liability Exposures
Monday, Jan. 28, 12:30 – 2 p.m.

The Numbers Don’t Lie: How To Use Your Numbers to Make Better Company Decisions
Wednesday, Jan. 30, 8:30 – 10 a.m.

Pricing Strategies For Profits Plus
Thursday, Jan. 31, 8:30 – 10 a.m.


SpaRetailer Partners

  • APSP
  • Aqua Comb/Mi-Way, Inc.
  • Artesian Spas
  • Capo Industries
  • Clear Comfort
  • Haviland Pool & Spa Products
  • Industrial Test Systems, Inc.
  • King Technology
  • Leisure Concepts
  • Lonza
  • NC Brands
  • Nordic Hot Tubs
  • Northeast Pool & Spa Association
  • Poolcorp
  • RB Retail & Services Solutions
  • Serum Watercare, LLC
  • Silk Balance
*check NESPAPool.org for booth numbers and updated exhibitor list